Terms

Last Updated: 03/17/2026

1. Services Overview

Installers of Starlink provides professional Starlink and IT network-related installation and support services to Starlink LEO satellite broadband customers and the general public (“Customers”). Our services include:

  • Installation consultations

  • Wired and wireless network design

  • Project planning and management

  • Equipment installation (dish mounting, low-voltage data cable installation, router and wireless access point setup)

  • Documentation of work performed

  • Verification of system functionality upon completion

2. Acceptance of Terms

By using the services provided by Installers of Starlink, you agree to these Terms of Service in full. If you do not agree to these terms, you must inform Installers of Starlink. We reserve the right to refuse service at our discretion.

3. Customer Responsibilities

Customers agree to:

  • Ensure that all necessary parts and equipment they supply are onsite before the installation appointment.

  • Provide accurate information when communicating with our support team.

  • Prepare the installation site with available power, a clear sky view, and safe access for technicians.

4. Payment Terms

Payment details, including pricing, payment methods, and deadlines, are provided in your quote. A deposit of approximately 45% is required to confirm your appointment. The remaining balance is due upon receipt of the final invoice. Additional fees may apply for custom needs such as lift rentals or specialized hardware.

5. Cancellation and Rescheduling

To receive a full refund, cancellations must be made within the timeframe stated in your quote. Cancellations made outside this period may be subject to a fee. No refunds are issued for same-day cancellations.

Jobs canceled or rescheduled within 24 hours of the appointment are subject to a fee, as outlined in your quote.

6. Refunds and Returns Policy

When a valid refund or return request is submitted in writing (email or text), processing begins immediately. Most are completed within 7–21 days and no later than 30 days.

Equipment returns are accepted within 30 days of delivery if items are unused. Written notice (email or text) is required. Used, damaged, or incorrect items will be documented and returned to you at your expense.

7. Equipment Purchases: Kits, Mounts, or Cables

Installers of Starlink is a third-party installation company and is not an authorized reseller of Starlink equipment. Any products shown on our website are based on compatibility and durability recommendations.

When physical products like kits, mounts, or cables are ordered through us, we purchase them on your behalf from authorized retailers such as Best Buy, Home Depot, or West Marine.

8. Express Checkout Terms

Our express checkout feature simplifies scheduling and equipment ordering. However, it is currently unavailable in Alaska, Hawaii, North Dakota, and South Dakota due to logistical limits.

We only offer services and products within the United States. For restricted locations or special requirements, please contact our support team before proceeding.

9. Service Warranties and Limitations of Liability

All installation services are provided “as is” without warranties. Customers must approve the installation work before the technician departs. Any additional visits will incur a separate service fee.

Installers of Starlink does not guarantee Starlink internet service performance and is not liable for:

  • Property damage related to the installation

  • Weather-related delays

  • Disruptions caused by Starlink or third-party support

In cases where we cannot dispatch our own technician, a trusted third-party contractor may be used. Customers agree to release Installers of Starlink from liability for any property damage or injuries caused by the third-party technician during service.

10. Force Majeure

Installers of Starlink is not responsible for delays or service failures due to causes beyond our control, including severe weather, natural disasters, or labor disruptions.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted here with an updated date. Continued use of our services implies acceptance of the revised terms.

12. Equipment Responsibility

Customers are responsible for Starlink hardware after installation. Damage caused by mishandling, relocation, or interference after the service is completed is the customer’s responsibility.

13. Governing Law

These Terms of Service are governed by the laws of the U.S. state in which the service is performed, without regard to conflict-of-law provisions.

14. Privacy Policy

Your personal data is handled in accordance with our Privacy Policy, which explains how your information is collected, used, and protected.

15. Homeowners Associations (HOAs)

Customers must obtain any necessary HOA approvals for rooftop or exterior installations. If installation cannot be completed due to HOA restrictions, the customer forfeits 100% of their deposit. Service may be rescheduled once permission is granted.

Customers are encouraged to review the FCC’s OTARD (Over-the-Air Reception Devices) rule for more information on their rights.

16. Termination of Services

Installers of Starlink may cancel services, orders, or installation work at any time due to noncompliance with these terms, nonpayment, or unsafe site conditions.

17. Contact Information

For questions or concerns regarding these Terms of Service, please contact:

Email: support@installersofstarlink.com
Phone: (877) 309-1050

Terms of Service for 2-Year Protection Plan

Last Updated: 03/17/2026

1. Agreement

By purchasing the 2-Year Protection Plan (“Plan”) from Starlink Installation Techs LLC, DBA Installers of Starlink (“Company,” “we,” “us”), you agree to these Protection Plan Terms & Conditions.

This Plan is a service assistance and support agreement, not an insurance policy or guarantee of repair or replacement.

2. Plan Term

  • Coverage begins the day after payment is made for the 2-year protection plan, and lasts for exactly 2 years from the first day coverage begins.

3. Scope of Coverage

This Plan provides support and assistance for qualifying issues, including:

  • Mechanical or electrical failures due to defects

  • Operational failures under normal, intended use

  • Power surge-related failures (excluding broader environmental damage)

4. Services Provided

If a qualifying issue occurs, we may:

  • Provide troubleshooting and remote technical support

  • Assist in diagnosing equipment or installation-related issues

  • Provide guidance on resolving service interruptions

  • Assist you in obtaining repair or replacement through the manufacturer when eligible

  • Recommend or coordinate additional service options, including on-site service when available.

  • We do not guarantee repair, replacement, or resolution of all issues. Certain services may require additional fees unless explicitly included.

5. What Is NOT Covered

This Plan does NOT cover, including but not limited to:

5.1 Customer-Caused Damage

  • Dropping, impact, mishandling

  • Damage during removal, relocation, or transport

  • Liquid spills or contamination

  • Misuse, abuse, vandalism, or neglect

5.2 Improper Installation or Use

  • Failure to follow installation instructions

  • Obstructed antenna view (trees, buildings, covers, radomes)

  • Unauthorized in-motion use

  • Use with incompatible or unapproved third-party equipment

5.3 Unauthorized Modifications or Repairs

  • Disassembly, modification, or repair by unauthorized persons

  • Cosmetic alterations (including paint)

5.4 External and Environmental Causes

  • Fire, flood, lightning, wind, storms, earthquakes, or acts of nature

  • Electrical issues originating from customer power or network systems

  • Interference from external devices or excessive network usage

5.5 Service & Network Limitations

  • Internet outages or service interruptions

  • Network congestion or performance variability

  • Software or firmware-related issues outside of our control

5.6 General Exclusions

  • Normal wear and tear

  • Cosmetic damage not affecting functionality

  • Theft or loss

  • Permitting or regulatory issues

  • Any event outside our reasonable control

6. Customer Responsibilities

To remain eligible for support, you must:

  • Use equipment as intended

  • Follow installation and usage guidelines

  • Maintain a proper installation environment

  • Provide accurate and truthful information

  • Cooperate with troubleshooting and support steps

Failure to meet these responsibilities may result in denial of service.

7. Claim Process & Response Time

To request support:

  1. Contact our support team

  2. Provide a detailed description of the issue

  3. Complete troubleshooting steps as directed

We will respond to all claims within seventy-two (72) hours of initial contact.
Resolution times may vary depending on the nature of the issue.

Email: support@installersofstarlink.com
Phone: (877) 309-1050

8. No Guarantee of Outcome

We do not guarantee:

  • Repair or replacement approval

  • Resolution of all issues

  • Specific timelines for final resolution

9. Fees & Limitations

  • No deductibles or service coordination fees for covered support

  • This Plan does not include:

    • Cost of replacement equipment

    • Manufacturer-imposed charges

    • On-site service unless explicitly included in writing

10. No Refund Policy

All Protection Plan purchases are final and non-refundable once the Plan is activated, except where required by applicable law.

11. Abuse, Fraud, and Misuse

We reserve the right to deny service, cancel the Plan, or limit support if:

  • Claims involve non-covered damage

  • There is evidence of misuse, intentional damage, or fraud

  • There are repeated or excessive unsupported claims

  • The Plan is used outside its intended purpose

12. Transferability

This Plan may be transferred to a new owner of the equipment at no cost, subject to verification.

13. Cancellation

We reserve the right to cancel coverage in cases of fraud, abuse, or violation of these terms.

14. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid for this Plan

15. Independent Service Provider

We are an independent service provider and are not affiliated with Starlink.
All trademarks remain the property of their respective owners.